Infographic: 10 Tricks to make your Clients Smile and make More Money $$$
Proudly presented by EGA Futura: 10 Tricks to make your Clients Smile and make More Money
Recap
It is confirmed that keeping your clients happy produces more sales than discounts or offers.
Use these tricks to create a positive and happy environment that distinguish yourself from your competitors:
Do not forget your manners: “Please” and “thank you” will give a good impression to any person that may step into your office.
Remember everybody’s names: Mention the name at least twice during the conversation with your clients.
Tell them they are special: Not only actions but also words are important. IF they listen to you saying that you really appreciate them, the day in which a person makes business with you will be much better.
Show them you are doing your best: Although you cannot do all the things they asked you for, just try doing it and showing how much you care about it.
Keep an honest smile: Smiling in a true way will always help you.
Give people anything they want: Having an argument with people is not productive. Check the situation and if possible give them whatever they want so as to turn a bad experience into a good one.
Give away something small: It can be a discount, a book or a gift card. It is a good way to make your buyers happy.
Surprise them: Do not follow a sale script as it is, but listen to what they tell you and offer them something unexpected at any time.
Do not forget about anyone: The relationship do not have to finish when the business contract is done, an email or a phone call to keep in touch is enough so as to let your clients know you really appreciate them as they are.
Finally, be good to your employees: They will follow your example. If you smile and you are happy, they will be the same and they will do the same to your clients.
“A smile is a universal greeting” Max Eastman
Some interesting facts
Happy people complete 37% more sales; they are 31% more productive and are 3 times more creative than the ones that are not.
A 20 minute-work out three times a week will increase your happiness between a 10% and a 20%.
Happy people generally earn more money than the unhappy ones.Research shows that giving away money makes people happier than spending it.
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